Your Privacy Is Our Priority

1. Introduction & Scope

335bd ("we", "our") operates a safe and reliable online gaming service for players in Bangladesh. We believe that protecting your personal information is an essential part of our service. This Privacy Policy ("Policy") explains the following:

• What types of information we collect and why;
• How collected information is used and stored;
• Under what circumstances information may be shared with third parties;
• What steps we take to protect your information;
• What your rights are and how you can control your information.

This policy applies to the 335bd website, mobile platform, and all related digital services. Please read the entire policy carefully. If any part is unclear, contact our support team.

2. Information We Collect

Various types of information may be collected when you open an account at 335bd, use our services, or contact us.

2.1 Information You Provide Directly

Information you provide yourself during registration and account management includes:

• Full name and date of birth;
• Mobile number and email address;
• Documents required for identity verification (such as a national ID card);
• Payment account details — bKash, Nagad, Rocket, or Upay number;
• Messages and attachments you provide when contacting our support team.

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier information;
• Browser type and operating system;
• Activity logs on the platform (login times, page visits, game sessions);
• Transaction history and amounts;
• Browsing behaviour collected through cookies and similar technologies.

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors or identity verification service providers. This information is used solely to protect your account and prevent fraud.

3. Purposes for Using Information

335bd uses your information for the following purposes:

3.1 Service Delivery & Account Management

• Creating, verifying, and maintaining accounts;
• Processing deposits, withdrawals, and other financial transactions;
• Managing bonuses, rewards, and promotional offers;
• Storing gaming history and account balances.

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and abuse;
• Age verification — ensuring the service is available only to those aged 21 or above;
• Complying with applicable regulations and legal obligations.

3.3 Service Improvement & Customisation

• Analysing your preferences and gaming behaviour to provide a personalised experience;
• Identifying and resolving technical issues on the platform;
• Testing new features and games.

3.4 Communication

• Sending necessary notifications related to transactions;
• Responding to customer support requests;
• Sending promotional information with your consent.

4. Sharing & Disclosure of Information

335bd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Organisations providing services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), technology providers, and security service providers — may access information to a limited extent. They may use this information only to perform specific tasks and are contractually prohibited from using it for any other purpose.

4.2 Legal Obligations

We may be legally required to disclose information under a court order, government directive, or applicable law. In such cases we will provide only the minimum information necessary.

4.3 Business Transfers

If a business merger, acquisition, or asset transfer occurs, user information may form part of the transferred assets. In that event we will notify you in a timely manner and ensure that the standards of this policy are maintained.

5. Cookies & Tracking Technologies

The 335bd platform uses cookies and similar technologies. These are small data files stored in your browser that help the platform run smoothly.

5.1 Types of Cookies & Their Purpose

• Essential Cookies: Used to maintain login sessions, security authentication, and core platform functionality. Without these, the platform cannot work properly.
• Functional Cookies: Used to remember your preferences, language settings, and other personalisation settings.
• Analytics Cookies: Used to understand which parts of the platform users visit most, so the service can be improved.

5.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of the platform to stop working properly.

6. Data Security Measures

To protect your information, 335bd follows industry-standard security technologies and practices:

• SSL Encryption: All data transmission between the platform and your device is encrypted using TLS/SSL technology.
• Data Storage Security: Stored information is kept in encrypted databases and access is strictly controlled.
• Access Control: Only authorised staff can access the information they need, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security testing.
• Payment Security: Sensitive payment information is not stored directly on our servers; it is processed through the payment provider's secure systems.

While we apply the highest industry-standard security measures, no digital system is entirely risk-free. We will quickly identify and respond to any potential security breach.

7. Data Retention Period

335bd retains your information only for as long as necessary. The retention period depends on the following factors:

• Complete account information is retained while the account is active;
• Financial transaction records are kept for a defined period after account closure to meet legal and regulatory requirements;
• Information related to fraud or disputes may be retained until the matter is resolved;
• Applicable legal obligations that specify a defined retention period.

Once the relevant period has ended, your information will be securely deleted or anonymised.

8. Your Rights

As a user of 335bd, you have the following rights over your own information:

8.1 Right of Access & Review

You may request to view or receive a copy of the information we hold about you at any time.

8.2 Right of Rectification

If your information contains any errors or is incomplete, you may request that it be corrected. You can update many details yourself by logging into your account.

8.3 Right of Erasure

In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible if there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to optional data processing such as marketing communications. We will respect your preference.

8.5 Right to Data Portability

You may request your account information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. After verification, we will respond to your request within a reasonable timeframe.

9. Privacy of Children & Minors

335bd's services are for users aged 21 or above only. We do not intentionally collect any personal information from minors. Age is verified at the time of registration.

If a parent or legal guardian believes their minor child has opened an account on our platform, please contact us immediately. We will take prompt action and delete the relevant information.

10. International Data Transfers

335bd primarily serves players in Bangladesh. Some technology service providers may be located abroad, which may result in data being transferred internationally.

For such transfers we ensure that:

• The receiving party maintains adequate data protection measures;
• The transfer is conducted under contractual security terms;
• Your information remains protected to the standards set out in this policy.

11. Changes to This Policy

335bd may update this privacy policy from time to time. Reasons for changes may include:

• Launching new services or features;
• Legal or regulatory changes;
• Improvements to security or privacy practices.

For significant changes, we will post a notice on the platform or inform you by registered email. The latest policy will always be available on this page. Continuing to use the platform after a policy change means you have accepted the updated policy.